At timeplan.lk, we are committed to protecting your privacy and ensuring a safe and secure online shopping experience. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or make a purchase from our store.

Information We Collect

We collect various types of information to enhance your shopping experience and provide personalized services. The information we collect includes:

• Personal Information: When you make a purchase, register an account, or contact us for customer support, we may collect your name, email address, phone number, billing and shipping addresses, payment information, and other details necessary to process your order.
• Usage Data: We collect data about how you interact with our website, including your IP address, browser type, device type, and pages visited. This helps us improve our website and services.
• Cookies and Tracking Technologies: We use cookies and other tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. For more information on cookies, see our Cookie Policy below.

How We Use Your Information

The information we collect is used for the following purposes:

Legal Basis for Processing: 

• Consent – When you provide information voluntarily (e.g., marketing emails, cookie preferences).
• Contractual Necessity – When data is required to fulfill an order.
• Legal Obligations – When required by Sri Lankan law, tax authorities, or regulatory bodies.
• Legitimate Business Interests – When used to improve our services, prevent fraud, or analyze customer behavior.

Personal data is processed based on:

• Order Processing: To process and fulfill your orders, including billing, shipping, and customer support.
• Account Management: To create and manage your account, if applicable.
• Communication: To communicate with you about your orders, promotions, updates, and any inquiries you may have.
• Website Improvement: To analyze and improve the functionality and performance of our website based on user behavior and interactions.
• Marketing: With your consent, we may send you promotional emails or offers related to our products and services.

How We Protect Your Information

We take the security of your personal information seriously and implement a variety of security measures to safeguard your data:

• We use SSL encryption to protect your personal and payment information during transactions.
• We store your data securely and limit access to authorized personnel only.
• We ensure that third-party services we use, such as payment processors, comply with privacy standards and regulations.
• Your data is stored on third-party servers managed by our hosting provider, which operates global data centers with  industry-standard security measures such as encryption, access control, and security audits to protect your data.
• Timeplan retains personal data as long as necessary to fulfill the purposes stated in this Privacy Policy or comply with legal obligations. Once no longer required, personal data will be securely deleted, anonymized, or archived in accordance with applicable laws.

Sharing Your Information

We do not sell, rent, or share your personal information with third parties for marketing purposes. However, We only share your data with trusted third parties that comply with data protection laws and follow strict security measures, including:

• Payment Processors – Banks, online payment gateways (e.g., Visa, Mastercard).
• Logistics Providers – Shipping and delivery services.
• Marketing & Analytics Providers – Google Analytics, Facebook Pixel.
• Legal Compliance – Data may be disclosed if required by Sri Lankan law, a court order, or regulatory authorities.
• Legal Compliance: We may disclose your information if required by Sri Lankan law, court order, or regulatory authorities.

Your Data Protection Rights

Under the PDPA, you have the following rights:

• Right to withdraw consent: You may withdraw your consent for marketing communications at any time.
• Right to restrict processing: You can request limited processing of your personal data.
• Right to object to automated decision-making: If applicable, you can challenge automated profiling or decisions.
• Right to access, correct, or delete your data: You may request a copy, correction, or deletion of your personal data by contacting support@timeplan.lk.
   

Cookies and Tracking Technologies

Cookies are small files stored on your device that help enhance your user experience. By using Timeplan.lk, you agree to the use of cookies in accordance with this policy.

• Types of Cookies We Use:
  • Necessary Cookies: Essential for website functionality, such as enabling you to place orders or log into your account.
  • Performance Cookies: Help us analyze website traffic and understand user behavior to improve our site.
  • Functional Cookies: Allow us to remember your preferences and settings for a personalized experience.
  • Advertising Cookies: Track browsing activity to show you relevant ads on third-party sites.

You can manage your cookie preferences through the cookie consent banner on our website or by adjusting your browser settings to block or delete cookies. However, please note that blocking certain cookies may affect the functionality of our website.

For EU Visitors:
If you are visiting from the European Union, our website provides explicit options to accept or reject non-essential cookies in compliance with GDPR. You can update your preferences at any time via our cookie consent banner.

Third-Party Links

Our website may contain links to third-party websites. Timeplan.lk is not responsible for third-party privacy practices. We encourage users to review external privacy policies before sharing personal data.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. Any updates will be posted on this page, and we will notify you of significant changes if necessary.

Contact Us

If you have any questions or concerns regarding our Privacy Policy, please contact us:

• Email: hello@timeplan.lk
• Phone: +94 70 678 1923
• WhatsApp: Available through our website’s chat option.